Blog

Caring about customer care

Comcast vs. AT&T

I have had a “Comcast experience” over the past 2 weeks (photo is of their actual “finished” job) which took me about an hour to clean up.

(They actually went so far as to put in about 8 cable ties to reinforce the most tangled areas, making it impossible to even shove the pile of wires aside without cutting everything apart.) Read More

Don't try to DO all the work

I was recently looking at my book RISE on my kindle to see what people were responding to, by checking out the “view popular highlights” feature.

The most highlighted passage was:

Think of your job as figuring out a better way to deal with all this stuff than it is to DO all this stuff and you’ll be on the right track. Read More

Do people want to help you at work?

Successful people get help

One of the things that I observe over and over again is just how much help highly successful people get from others.

What ever they are doing, they seem to have a vast cross-functional team of people at many levels, from many organizations, who are part of an unofficial project team that helps them achieve their objective. Read More

Stress, productivity and happiness

I’d like to make an announcement here on the blog, that I, Patty Azzarello, am not productive every single day.

I was sick this week and failed to get all kinds of things done that I had hoped to.

It got me thinking about blog post I wrote awhile back called “Your Brain on Stress…

If you haven’t read it, it’s worth a read. Read More

Patty’s Must-read books (for Business Leaders)

I read a lot of good and useful books that I generally recommend, but most of them did not make this list.

Huge Impact

These are the few books that when I read them, fundamentally changed my perspective on business and leadership forever after. Read More

Making your work-from-home policy work

Now that the dust has settled a bit about Marissa Meyer’s controversial “no working from home” policy at Yahoo!, I thought I’d weigh in.

Many companies provide work-from-home options. Employees love it.

But many managers struggle with it. They ask me about this all the time — How do you optimize motivation AND productivity? Read More

Developing Strategic Habits

The Webinar:

This month’s webinar was on

DEVELOPING STRATEGIC HABITS

If you missed it you can
Download the Podcast
or
Download the whole Webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

This is a good webinar to download if you find yourself being drawn into tactical or administrative work too much of the time, or if you always feel too busy to accomplish important, longer-term things. Read More

How to become more valuable

Since this month’s upcoming webinar is on Developing Strategic Habits, I wanted to talk how becoming more valuable and being more strategic are connected.

What do I mean by “being strategic”?

  • The opposite of reacting immediately and equally to everything
  • Overall, big picture, business understanding
  • Deciding on purpose, how you want to invest your time, and doing it
  • Conceiving of, leading, and implementing necessary change and transformation
  • Understanding investments, impact, outcomes, costs, risks and consequences
  • Assessing the need for, and building support systems
  • Achieving predictable success on long term projects and goals
  • Evolving your role to meet changing business needs
  • …always considering what adds the most value, not just working hard

What adds value?

Read More

How well do you invest your time?

What is time management?

Somebody recently asked me, “what do you mean by time management”?

My answer is this:

Time management is refusing to waste too much time on low-value, low-enjoyment activities.

There are two parts to it:

1. Identify what you should, or want to be doing
2. Read More

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