Safe conversation, dangerous business

Last week in my blog I suggested you stop wasting time having status meetings.

This week I want to extend the conversation suggest you resist the urge to hide in too much complexity and detail.

The reason people and teams fall into this is because complexity can make you feel smart and safe. Read More

Stop having status meetings! 5 better things to do instead

If you take the time to collect your team in a room together, the last thing you should do is review status.

Status review meetings

I think this is an organizational habit that takes root when new managers have a staff meeting because they think they should, and then they are not sure what to talk about, so they ask each person to give an update about their work. Read More

Stress, Productivity & Happiness

Every month I do a webinar on a topic of business leadership and personal effectiveness as part of my membership program for business leaders.

This month’s webinar was on Stress, Productivity, and Happiness.

The live broadcast is always free an open to anyone. Read More

When to speak up

This is short post this week, but this topic is on my mind because I have had this conversation with so many people over the past month or so.

The dilemma so many people face…

Two kinds of people

There is one kind of person (who is universally disliked) that brags, is always talking, pretends they know it all, doesn’t add value, but acts like they are really important. Read More

Want more progress from your team? Change Communicating into Conversation

Awhile back I wrote an article in my General Manager series called “Why people don’t do what you say”.

It  had 10 steps for improving how you communicate with your organization.

Just as a quick summary, here are the 10 points:

1. Read More

Caring about customer care

Comcast vs. AT&T

I have had a “Comcast experience” over the past 2 weeks (photo is of their actual “finished” job) which took me about an hour to clean up.

(They actually went so far as to put in about 8 cable ties to reinforce the most tangled areas, making it impossible to even shove the pile of wires aside without cutting everything apart.) Read More

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