Safe conversation, dangerous business

Last week in my blog I suggested you stop wasting time having status meetings.

This week I want to extend the conversation suggest you resist the urge to hide in too much complexity and detail.

The reason people and teams fall into this is because complexity can make you feel smart and safe. Read More

Stop having status meetings! 5 better things to do instead

If you take the time to collect your team in a room together, the last thing you should do is review status.

Status review meetings

I think this is an organizational habit that takes root when new managers have a staff meeting because they think they should, and then they are not sure what to talk about, so they ask each person to give an update about their work. Read More

Want more progress from your team? Change Communicating into Conversation

Awhile back I wrote an article in my General Manager series called “Why people don’t do what you say”.

It  had 10 steps for improving how you communicate with your organization.

Just as a quick summary, here are the 10 points:

1. Read More

Caring about customer care

Comcast vs. AT&T

I have had a “Comcast experience” over the past 2 weeks (photo is of their actual “finished” job) which took me about an hour to clean up.

(They actually went so far as to put in about 8 cable ties to reinforce the most tangled areas, making it impossible to even shove the pile of wires aside without cutting everything apart.) Read More

Developing Strategic Habits

The Webinar:

This month’s webinar was on

DEVELOPING STRATEGIC HABITS

If you missed it you can
Download the Podcast
or
Download the whole Webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

This is a good webinar to download if you find yourself being drawn into tactical or administrative work too much of the time, or if you always feel too busy to accomplish important, longer-term things. Read More

Consensus or Command? Neither works!

The wrong terms

Throughout my whole career I kept hearing discussions about consensus vs. command and they always rubbed me the wrong way…

What actually works was never such a mystery to me.

The problem is that people would talk about consensus or command as the only two choices for management style. Read More

Leading Business Transformation

The Webinar:

This month’s Business Leaders’ webinar was on

LEADING BUSINESS TRANSFORMATION

If you missed it you can
Download the Podcast
or
Download the whole Webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

Why initiatives fail

Over the past year, my work with clients has focused me on the part of business that is about getting your organization to execute. Read More

BMW Bad Service – The Sequel

Previously…Free service you don’t like

Awhile back I wrote an article about how BMW “pseudo-service” repels customers.

For those that did not read the prior article, the gist is that as an owner of a new BMW your choice is to get free service from BMW that you dislike (because of the awful and useless, “give me a 5” survey process I described) or to get good, paid-for, service from someone else. Read More

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