Wanted to share this with you…



I was honored this week to be featured in Forbes in a regular column called “Women We Love”.

You can see the article here, or click through to read it on Forbes.com

The Original Marissa Mayer: How Patty Azzarello Became a Tech CEO at 38

By Emily Bennington, Forbes Contributor

“There’s a vital difference,” says Patty Azzarello, “between working hard and succeeding.” Read More

Negotiating Your Workload

The Webinar:

This month’s Business Leaders’ webinar was on

Negotiating Your Workload

If you missed it you can 
Download the Podcast
or
Download whole Webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

Here is what we talked about:

Negotiating your workload is NOT About: Complaining, not doing what your boss asks, or thinking you can avoid all 24×7 demands. Read More

Pseudo – "customer service" that people hate

Service or torture?

I am the type of person that buys a car and drives it forever.

My sturdy little BMW Z4 just passed 120,000 miles.

Today I found myself thinking a startling thought…

“When I get a new car, I don’t want to get a new BMW…I’d rather get a used one, because new BMW’s come with free maintenance for a few years and I don’t want to have to deal with BMW’s service department. Read More

Influence & Matrix Management

The Webinar:

This month’s Business Leaders’ webinar was on

Influence & Matrix Management

If you missed it you can 
Download the Podcast
or
Download whole Webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

Here is what we talked about:

Mind Shift

All of us, whether we manage people or not, need to get other people to do work for us sometimee — People who have no personal motivation or reason to cooperate. Read More

Maximizing Your Strengths

The Webinar:

This month’s Business Leaders’ webinar was on Maximizing Your Strengths

If you missed it you can 
download the podcast
or
download whole webinar
(which includes the presentation, and useful worksheets and templates.)
(more information below)

Here is what we talked about:

Enjoy Your Job (and Your Life) More

Satisfaction: If you want to feel great about yourself and like your work more, start here. Read More

Customer Service: Is it Cost or Care?

Customer Service

It all starts with one executive decision.

Every company has one, single, strategic decision to make about customer service. That decision is cost or care?

Here is what I mean:

If you make the decision for Cost:

You have made the decision to provide customer service only because you have to, and you want to do it at the lowest possible cost. Read More

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