How to Influence Difficult People

This month’s Professional Development webinar was on the topic of Influence Difficult People.

Screen Shot 2016-05-26 at 07.28.48 AM

Get the webinar

If you missed it you can download the recording.

Members of Azzarello group can download this webinar for free.

Everyone faces difficult people and adversaries

In the beginning of my career, I used to think that dealing with difficult people was a nuisance that wasted time and energy, and kept me from making progress and getting my job done.

When I learned instead to embrace dealing with difficult people as just a fundamental part of the job, I became much more empowered and learned how to influence them instead of letting them block me or harm me.

This is a very useful webinar to download if you need to:

  • Deal with a difficult person who is driving you crazy
  • Maintain your personal brand and credibility when you an adversary
  • Stay more focused on influence and forward progress vs. defense
  • Navigate tough conversations without them getting emotional
  • Improve the productivity in a difficult relationship

Rewrite the drama

It’s important to face the issue head on. Really think about your difficult person, assess what they are doing, and take it upon yourself to re-write the drama. You need to change the communication habits and interactions if you want to put yourself in a more powerful and influential position.

This webinar covers

How to get your way, and get other out of your way!
In this webinar we discussed how to:

  • Make forward progress despite difficult people blocking or attacking you
  • Focus on outcomes and performance measures to remove opinions and emotions
  • Deal with adversaries who are blocking you, and preserve your reputation
  • Manage disagreements with your boss

Focus on Outcomes and Data

In the webinar I talked about the importance of gathering data, documenting the situation, and being the one to focus the conversation on concrete desired outcomes.

If you do this you can put yourself in a position of much stronger influence and prevent the discussion from being emotional and uncomfortable.

I talked about several specific techniques to do this.

Dealing with adversaries

I talked about dealing with bullies, saboteurs, and adversaries who are attacking you.

It’s important to proactively deal with these people because even if what they are saying is not based in fact, they often get others to listen to them, and that will make your job more difficult.

I gave some specific ideas for changing the conversation with adversaries and changing the balance of power in a difficult relationship to be in your favor.

Preserving your reputation

It’s important to recognize that some adversaries can have a negative impact on your personal brand and credibility.

It’s very important to stay on the high ground, get out of defense mode, and demonstrate consistent positive behaviors that speak louder than your critics.

Influencing a Difficult Boss

At some point in our career, most of us have a boss who is difficult, who we feel does not get us, like us, or support us.

It’s important when you are in this situation to have a plan to maintain your status and your sanity. I talked about how to negotiate with a difficult boss, how to avoid surprises, and how to build broader support (without angering your boss) that will increase your power and relevance independent of your boss.

Want some help?

To get some help with this and learn the specific ideas and techniques that we talked about, download the webinar: Influence Difficult People, now.

Members: Download the webinar for free.
Non Members: You can purchase this individual webinar or podcast (links below).

There are some other really useful webinars in the Member Library related to this topic.

Members get these additional webinars for free:

So if you are not yet a member, you might as well join and get them all for free!

Let me be your mentor

Members of Azzarello Group basically get me as their mentor.

Every month you get new insights and tools in the form of these webinars, as well as the chance to call into a monthly members-only coaching hour where you can get direct personal coaching from me.

People tell me that membership gives them a totally new way of thinking about their career, getting promotions, solving difficult problems with bosses, peers, employees, and other annoying people, communicating better, being more influential, becoming a stronger leader, and enjoying their work more. I love to hear this, and I love to help!

If you join now, you’ll not only get this webinar, but all the other webinars in the Member Library.

AND you’ll get the opportunity to participate in monthly Coaching Hour conference calls with me.
Check out what we talk about.

AND as a member you’ll get to download your copy of the Career Year of action Guide (a $30 value) for free.

Membership is a great resource (and a steal at $179 for a whole year) to help you advance your career.

Join Now
Join Now.


Other Options:

Purchase just this webinar ($19.99)
Purchase just this podcast ($9.99)


patty blog image
Patty Azzarello is an executive, best-selling author, speaker and CEO/Business Advisor.
She became the youngest general manager at HP at the age of 33, ran a billion dollar software business at 35 and became a CEO for the first time at 38 (all without turning into a self-centered, miserable jerk)

You can find Patty at, follow her on twitter or facebook, or read her book RISE…3 Practical Steps for Advancing Your Career, Standing Out as a Leader, AND Liking Your Life.


Free eBook Download

You can find Patty at, follow her on twitter or Facebook, or read her books RISE and MOVE.

How to lead a team when you don't understand their work
What to do when someone is attacking your credibility