10 IDEAS FROM THE WEBINAR
LEADING A HIGH-PERFORMING TEAM
1. Who cares? You need to motivate your team to want to be a high performing team. We talked about how to create meaning for the work so people will be personally motivated to care, and want to step up.
2. What does the business value? You need to connect the dots between what the business values and what your team delivers. It’s important that everyone on your team knows how the business makes money. How will you increase your team’s impact on critical business outcomes?
3. Roles: Define roles in a way that builds higher performance right into the job description. The worksheets for this webinar have a great template for defining job requirements beyond the work and skills. They help you articulate and define higher value performance factors.
4. Clear expectations: You need to be really clear up front to define your expectations of high performance. Only then will you have a concrete way of measuring if it happened, and assessing the gap if it didn’t. Clarity up front lets you make the poor performance discussion less personal and emotional, and more fact based.
5. Measures and Consequences: We talked about how to build trust and motivation by how you manage performance across the board. Differentiate. Deal with low performers, reward high performers, and motivate average performers to step up. Nobody coasts.
6. Learning: Each year you need to set a goal for something beyond the work that your team should learn about. Should it be about customers, financials, process, social media? What should your team be learning? How will you make sure your team is better and smarter next year?
7. Team Brand: How do you build your team’s Brand to create new habits of high performance that will be recognized by others? What does your team want to be known and recognized for? And what specific behaviors will you agree upon, and commit to, to support that?
8. Fun vs. Boring Work: How do you handle motivation between teams that do the exciting, fun work and the teams that are stuck with the boring work? How do you show business value for the work infrastructure teams do?
9. Innovation: How does innovation fit in? What does high performance look like for innovation? Does it need to tie to the business goals? Who gets to participate? What are the right measures to motivate innovation?
10. Do bonuses work? Do bonuses motivate higher performance? Do they result in higher quality work? Do they annoy others if not everyone has access? What is the best way to use bonuses to motivate high performance?
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