Comcast vs. AT&T I have had a “Comcast experience” over the past 2 weeks (photo is of their actual “finished”…
Previously...Free service you don't like Awhile back I wrote an article about how BMW "pseudo-service" repels customers. For those that…
Service or torture? I am the type of person that buys a car and drives it forever. My sturdy little…
Customer Service It all starts with one executive decision. Every company has one, single, strategic decision to make about customer…
This is a sequel to my last post on Customer Cost or Care. Several people left comments, and I got even more…