This is a sequel to my last post on Customer Cost or Care. Several people left comments, and I got even more…
Lately, I keep having conversations with people whose customers are telling them, “sorry, I have no budget”. These days, whether…
A fundamental difference between Management and Leadership is this: Making sure the work gets done = Management Increasing capacity of…
I have observed this particular organizational dysfunction throughout my entire career, but have never put my finger on a root…